Refund and cancellation policy
What happens if you need to cancel a project or a hosting plan.
Cancelling before work starts
If you cancel within 14 days of paying your deposit and no work has started, you get a full refund.
Cancelling after work has started
If you ask us to start work within 14 days and then cancel, we refund the deposit minus the value of work already done, which we'll explain in writing. After design work is delivered, the deposit is non-refundable.
The final balance
The balance is only invoiced when your project is ready to launch. If something isn't right, tell us before paying and we'll fix it.
Hosting and care plans
You can cancel any time from your account. The plan stays active until the end of the month you've paid for, and we don't refund part months.
How refunds are paid
Refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 working days.
Contact
To cancel or ask about a refund, contact us through the contact page with your order reference (it starts with KJ-).